Axis Accountants manages 200+ clients with TaxSey

The Challenge

Axis Accountants is a mid-sized accounting firm based in Business Bay, Dubai. With the UAE's evolving tax landscape—first VAT in 2018, then Corporate Tax in 2023—the firm experienced explosive demand for tax compliance services. Their client base grew from 70 to over 200 companies in just two years.

Managing this growth created significant operational challenges:

• Each client required individual attention for VAT return preparation
• Corporate Tax added another layer of complexity to manage
• Deadline tracking across 200+ clients became a full-time job
• Quality control suffered as staff rushed to meet filing deadlines
• Senior partners spent more time on compliance than advisory work

The firm faced a difficult choice: hire more staff (increasing costs and management complexity) or turn away new clients (limiting growth).

"We were working 70-hour weeks during filing periods and still barely keeping up. I knew there had to be a better way, but I wasn't sure technology could handle the complexity of UAE tax compliance."

- Mohammad Abbas, Managing Partner, Axis Accountants

The Solution

Axis Accountants became an early adopter of TaxSey's multi-client practice management platform. The solution was designed specifically for accounting firms managing multiple UAE tax compliance clients.

Implementation Journey

Phase 1: Client Migration (Month 1-2)

Axis started by migrating their 20 largest clients to TaxSey. Each client received a dedicated TaxSey portal with their historical data imported. The firm's staff learned the platform while working on familiar accounts.

Phase 2: Process Standardization (Month 2-3)

With the initial clients successfully migrated, Axis worked with TaxSey to standardize their workflows. They created templates for different client types: small traders, professional services firms, Free Zone companies, and more.

Phase 3: Full Rollout (Month 3-4)

The remaining clients were migrated in batches of 30-40 per week. By the end of month 4, all 200+ clients were on the platform, and the team had fully adopted the new workflows.

Key Features That Transformed the Practice

Intelligent Deadline Management

TaxSey's deadline calendar consolidates all client obligations—VAT returns, CT filings, payment deadlines—into a single view. The system automatically calculates filing windows based on each client's accounting period and sends graduated alerts (30 days, 14 days, 7 days, overdue).

Automated Data Collection

Client document collection—traditionally a time-consuming back-and-forth—was transformed by TaxSey's client portal. Clients upload bank statements, invoices, and supporting documents directly. The AI extracts relevant information and flags missing items automatically.

Batch Processing

For clients with similar profiles, Axis can process returns in batches. Small traders with straightforward VAT obligations can be reviewed and submitted 10-15 at a time, dramatically reducing per-client processing time.

Quality Control Workflows

Every return goes through a defined review process: preparer → reviewer → partner approval. The system tracks who touched what and when, creating a complete audit trail and ensuring nothing slips through the cracks.

"The quality control features alone justified the investment. Before TaxSey, we had occasional errors slip through—nothing major, but embarrassing. Now every return is reviewed properly, and we can prove it."

- Mohammad Abbas, Managing Partner

The Results

Productivity Transformation

Staff can now manage 3x more clients than before TaxSey. What previously required a team of 8 accountants during filing season is now handled by 4, with better quality outcomes.

Revenue Growth Without Proportional Costs

Axis grew revenue by 40% while keeping staff costs flat. The efficiency gains from TaxSey went straight to the bottom line, improving profitability significantly.

Shift to Advisory Services

With compliance work streamlined, partners now spend more time on high-value advisory services—tax planning, business structuring, and strategic guidance. These services command higher fees and strengthen client relationships.

Client Satisfaction

Clients appreciate the self-service portal, real-time status visibility, and faster turnaround times. Client retention improved to 97%, up from 89% before implementation.

Looking Forward

Axis Accountants is expanding their use of TaxSey to include the new Corporate Tax module for their full client base. They're also exploring TaxSey's white-label options to offer the platform directly to clients who want to handle more of their own compliance.

The firm plans to grow to 300+ clients by next year, confident that TaxSey can scale with them.